COVID-19: Updates on Store Hours, Volunteering & Donations


LAST UPDATED: 01/19/2021

This page contains information about our COVID-19 response, including updates to store hours, volunteering and donations. Please review this information carefully before visiting our stores to shop or deliver your donations. This information will be updated on an ongoing basis.

We are taking every precaution to ensure the health and safety of our beloved volunteers and valued customers during this difficult time. We continue to monitor the ongoing COVID-19 situation and are strictly adhering to all local and provincial government regulations. More details about changes to our in-store procedures can be found below…

More on our COVID-19 response:

  • Masks are now mandatory for all customers and staff members/volunteers.
  • Hand sanitizer is now available in all stores.
  • The number of customers and staff allowed in the store at any given time is limited to 10.
  • Updated store ‘flow’ to ensure safe distance is maintained at all times.
  • Floor markers around cash and high traffic areas to indicate 2M distancing is required.
  • Plexiglass barriers have been installed (where possible) to protect our staff and customers.

Shopping – Are your stores still open?

Updated Store Hours:


Main Store: Tuesday-Saturday 10AM-4PM

The Bookstore: Wednesday-Saturday 10AM-4PM

Bargain Alley: Wednesday 10AM-4PM

Pointe-Claire: Tuesday-Sunday 10AM-4PM

Beaconsfield: Thursday-Saturday 10AM-4PM

Kirkland: Tuesday-Saturday 10AM-4PM

Donations – Are you still accepting donations?

Yes, we are currently accepting donations at ALL STORES. Please refer to the donations page for more details about when, where and how to make a donation.

Volunteering – Are you still looking for volunteers at this time?

Yes, we are always on the lookout for friendly and organized individuals to join our team of volunteers! Please visit the volunteers page for more information and to register.

Still have questions?

Please contact us with any questions or concerns related to our COVID-19 response.

Please Consider our Volunteers…

We love our volunteers! That’s why we kindly ask that you consider them when packing your donations. While we greatly appreciate any and all donations, Please consider the size and weight of your donation boxes before dropping them at your local store. In general, we ask that donation boxes be kept below 30LBS (14KG). As always, we thank you for your generous donations and ongoing support!

Update on Donations

We have been overwhelmed by the generosity of our community and the numerous donations we have been receiving over the past several months. As a result we are experiencing a backlog in processing items and will be limiting accepting donations while we work to get items onto the floor in our stores.

Please visit the donations page for details about how, when and where we are currently accepting donations. As always, we appreciate your support and look forward to resuming regular donations as soon as possible.

Thrift shops for NOVA is managed entirely by our dedicated group of volunteers. If you are interested in joining our team, please visit the volunteer page for more details!

See you soon!